A help desk is a communications center that provides a single point of contact (SPOC) between an organization and its customers, employees, and colleagues. An assistance request seeks help with a routine task, for example, helping a customer change a password or getting a new user set up in work systems.
Vendor Management is a special concept offering services to enhance and improvise the business operations of MNCs as well as other organizations. Sourcing Solutions offers smart service support for our clients Pan India. We make the procurement systems simple, efficient, and practical by paying all their products/services providers in a fast and secure way.
Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users.
In the present date, employees are heavily dependent on technology that IT offers, and in case of any interruption, they should be able to have immediate access to the right people for solving their problem.
Mtech System is a worldwide innovator in providing the most innovative and efficient help desk services to its clients. We use the most advanced procedures and practices to deliver the best customer experience to your employees, whether they are working in home office or remote office.
Our service desk specialists are trained to handle your Incidents and Service Requests and manage communication with end users. We deliver services keeping in mind the streamlining of overall IT development and business processes of an enterprise.
· We act as a Single Point of Contact for all IT applications and business processes.
· Deployment of a Tracking Solution for every incoming incident.
· Automated routing, email notifications, and ticket tracking.
· Problem and Basic Incident Management.
· Limited integrations with various other Service Management Processes.
· Supporting certain areas and applications by specialty groups outside the service desk.
· Level 1 and 2 support and pass incident ownership if escalation is required.
· Escalation Procedures and Problem Resolution.
· Conforming to Service Level Agreements (SLAs).
· Self-service solutions for end users.
· Complete integration with other IT Management Processes.
· Providing input to and integration with Configuration, Change, Problem, and Release Management.
· Enable enterprises to conform to Service-Level Management Agreements.
· Service/Self-service Catalog for advanced solutions.
Mtech System provides Help Desk Management Solutions using powerful vendor management software. This software, besides being enterprise-ready, is also powerful in terms of customization and integration capabilities.
M-tech System can assist an organization with setting up a Help Desk Management System which enables them to address the customer needs at a fast and efficient pace. The System can be easily integrated and deployed with the present IT landscape due to reliance on Internet and intranet technology.
The Solution requires just a web browser to access and performs a range of services and support functions, making it easy for engineers, users, and managers to access the system from virtually anywhere at any time.
Vendor management software (also known as trouble ticket system) comes with multiple features to manage customer calls and emails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to respond quickly to inbound requests.
• With Pan India customer base, VMS is the leading Open Source Help Desk and Trouble Ticket System deployed mainly to support a User Help Desk (Service Desk) as well as classic Customer Service Units, Call-Centers or Hotlines.
• VMS provides a customized set of features required to provide Quality Help Desk Services. It enables stakeholders to have a clear view of the status of any reported call.
• VMS has scalable features to meet the increasing needs of the service industry, with strong SLA feature integration.
Our software works as management. We have designed our own software which helps record the data of each employee. It helps to manage data of each employee and clients individually. Once the data is input, all records are set. It helps in understanding the contribution of each employee on a regular basis whether he or she is working from anywhere.
Features:
· Login and logout records of each employee
· Tasks assigned easily to everyone
· Client records can be maintained with invoice
· Leave policy
· Admin panel can easily handle data of all employees
· Employee database records
· Ticket can easily be created and raised
· Employee can easily access on Android mobile as we have Android application
· 24/7 services from Mtech System
MTECH SYSTEMS offers numerous advantages which prove why payroll services should be outsourced to us.
INSPIRA TECHNOLOGIES PVT LTD
Mtech Systems has worked for Inspira. We understand the need to work with technology leaders and domain experts to address our customer requirements. So we have outsourced employees to them on a Pan India level.
COGNIT
Mtech Systems has worked for Cognit, one of the best leading companies in India situated in Andheri. We have outsourced employees to them on a Pan India level.
COMNET
Mtech Systems has worked for Comnet, one of the best leading companies situated in India. We have outsourced employees to them on a Pan India level.
ETURNUS
Mtech Systems has worked for Eturnus, one of the best leading companies situated in India. We have outsourced employees to them on a Pan India level.
