This is fundamentally an “Services” Contract with a specific rate value in rupees. When the customer enters into this AMC, our group of trained engineers and technicians will visit the site and perform Preventive Maintenance Services (PMS), which is clearly done once in 12 months by M-Tech System on a PAN India level.
This is a proactive service which means that these services are planned in advance in collaboration with the customers and the schedule of our visits is shared for site clearances, etc.
Apart from the PMS, even the complaints are attended to without any extra cost. However, the spare parts and consumables are chargeable at prevailing costs.
Engineers will be deployed at your office to monitor, maintain, and manage your systems. This opens up your manpower resources and ensures more efficient systems management. Breakdowns, if any, can be identified and resolved quickly.
Annual Maintenance Contract for your Computer Products. We are associated with various organizations and our performance has been so far very good. We have been maintaining the hardware of large corporates, small organizations, and government undertakings. We have blended our quality service with the latest technology to offer our customers a competitive edge.
We always feel that prevention is better than cure, as we also believe that proper maintenance and follow-up ensure minimal downtime in case of computer systems. We have observed that most organizations in the IT industry cannot provide sound after-sales support, mainly due to lack of focus in the field of after-sales service
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We have a well-established after-sales department, headed by one of the trained staff of the organization. We have a large stock of spares, and we are sure that this will minimize your downtime to a great extent. Our team of support engineers is always alert to solve your problem, whether it is Software or Hardware.
After meaningful discussions with various groups of customers, we have designed different packages for maintenance. We strongly recommend you select a plan that suits you the best.
The scope of work for AMC will broadly include the following:
Maintenance and regular support of installed hardware and software and related peripherals.
Provide support for maintaining existing/new hardware and software.
Troubleshooting/problem-solving related to hardware and software.
Repairs to be carried out at the location of the equipment.
Standby arrangements to be provided in case the equipment is taken outside the office for repairs.
Support to users, updating of software/antivirus, reinstallation of software if corrupted, and removal of viruses.
Coordination with OEMs for troubleshooting of equipment under warranty.
Regular backup (at least once per week) of entire data on servers.
At least one routine visit (other than calls made) per week per office by a Service Engineer.
The response time/downtime for any call/complaint logged should not be more than 2 hours.
Any other maintenance work, consultation, or guidance on computer hardware/software and related peripherals as necessary.
a. Server maintenance
b. Regular monitoring of vulnerabilities on the server
c. Repair logs
d. Data storage support on server
e. User management
f. Complete backup of server data
g. Component repair
h. Engineer availability on call (24x7)
i. Live website support
j. Sub-domain management
k. Data recovery as required
l. Network security
m. Maintaining logs and alerts
n. Reporting for renewals
o. Server optimization and troubleshooting
However, maintenance of equipment whose warranty expires during the contract period or any support required for new equipment purchased during the contract period will also be covered in AMC under the same terms and conditions.
The technical, financial, and other terms and conditions of AMC will be as follows:
The Service Provider must be registered as a firm or company and should have been in existence for at least 2 years providing AMC Services.
The Service Provider must have prior expertise and experience as well as availability of qualified technical manpower for onsite support and repair of PCs, laptops, printers, servers, LAN, and related peripherals and installed software.
Comprehensive AMC will include the replacement of any part (other than consumables) with OEM/genuine parts of the same specification and warranty without any extra payment.
The Service Provider will be responsible for taking backup of data available on the PC/laptop/server before handling the fault and restoring all backup data after maintenance/repair.
The Service Provider will be responsible for any loss or damage caused to any equipment due to negligence on their part.
10% advance payment will be made and the balance 90% in six equal installments of 15% each every two months on satisfactory rendering of service. TDS will be deducted as applicable.
The period of the contract will be for One Year. However, the performance of the Service Provider will be reviewed after Six Months. The rates quoted will remain in force for the full period of the contract.
Tax liability will be borne by the party.
