We give complete IT Hardware support for Servers (including OS), Storage Devices, and Networking Devices
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We are capable of meeting tough SLAs as per customer business needs, cost-effectively. Maximum uptime is the single most critical requirement for most of the customers, and the same is achieved through quick resolution of breakdowns and Preventive Maintenance.
Availability of spare parts, technical expertise, and proper coordination and support capabilities across a wide range of products enables Navigator Services to provide maximum uptime.
Our state-of-the-art facilities across PAN INDIA enable us to offer faster and seamless service support across India. Our integrated and mature quality systems ensure high availability of IT infrastructure and business continuity.
It enabled us to achieve long and mutually rewarding relationships with our existing customers and win many referral customers.
Our experience and expertise across a range of IT services have made us a preferred AMC Service Provider in India.
Helpdesk Support:
Our IT Helpdesk Services, based on the ITIL approach, act as a Single Point of Contact for customers. Helpdesk coordinates between the customer and various support functions and organizations, from call logging to call closure.
Helpdesk monitors and drives activities like break-fix support, preventive maintenance, installation, implementation and upgradation of IT infrastructure, IT audits, etc.
When the customer enters into this AMC, our group of trained engineers and technicians will visit the site and perform Preventive Maintenance Services (PMS), which is clearly done once in 3 months.
This is a proactive service which means that these Services are planned in advance in collaboration with the customers, and the schedule of our visits is shared for site clearances, etc.
Under this AMC the spare parts are also covered, however, the consumables are chargeable at prevailing costs.
Fixed quotations (both Comprehensive as well as Non-Comprehensive) are invited for onsite Annual Maintenance Contract for Computers/Laptops/Printers/Servers/LAN and other related peripherals and installed software at MTECH SYSTEM.
Maintenance and regular support of installed hardware and software and related peripherals.
Provide support for maintaining existing/new hardware and software.
Troubleshooting/problem-solving concerning hardware and software.
Repairs to be carried out at the location of the equipment.
Standby arrangements to be provided in case the equipment is to be taken outside the office for repairs.
Support to users, updating of software/antivirus, reinstallation of software if corrupted, and removal of viruses.
Coordination with OEMs for troubleshooting of equipment under warranty.
Regular backup (at least once per week) of entire data on servers.
At least one routine visit (other than calls made) every week per office by a Service Engineer.
The response time/downtime for any call/complaint logged should not be more than 2 hours.
Any other maintenance work, consultation, guidance on computer hardware/software and related peripherals as necessary.
a. Server maintenance
b. Regular watch on vulnerabilities on the server
c. Repair records
d. Data storage support on server
e. User administration
f. Complete backup of server data
g. Component repair
h. Engineer availability on call (24x7)
i. Live websites support
j. Sub-domain management
k. Data recovery when needed
l. Network security
m. Maintaining logs and alerts
n. Reporting for renewals
o. Server optimization and troubleshooting
However, maintenance of equipment whose warranty/guarantee expires during the contract period or any support required for new equipment purchased during the contract period will also be covered in AMC on the same terms and conditions.
The technical, financial, and other terms and conditions of AMC will be as follows:
I. The Service Provider must be registered as a firm or company and should be in existence for at least 2 years providing AMC Services.
II. The Service Provider must have prior capability and experience as well as availability of appropriate technical manpower for onsite support and repair of PCs, Laptops, Printers, Server, LAN, and related peripherals and installed software.
III. Comprehensive AMC will include replacement of any part (other than consumables) with the OEM/Genuine part of the same specification and warranty without any extra payment.
IV. Non-Comprehensive AMC shall not include replacement of parts.
V. The Service Provider will be responsible for taking backup of data available on the PC/Laptop/Server before handling the fault and restoring all backup data after maintenance/repair.
VI. The Service Provider will be responsible for any loss or damage caused to any equipment due to negligence on his part.
VII. 10% advance payment will be made and balance 90% in six equal installments of 15% each after every two months on satisfactory rendering of service. TDS will be deducted as applicable.
VIII. The period of the contract will be for One Year. However, the performance of the Service Provider will be reviewed on completion of Six Months. The rates quoted will remain in force for the full period of the contract.
IX. Tax liability will be borne by the party.
