This is fundamentally an "Administrations"
Contract with a specific rate Value in rupees. When the customer goes into this
AMC, our group of prepared architects' and professionals' will visit the site
and do Preventive Maintenance Services (PMS) which is unmistakably done once in
12 months by Mtech System on PAN India level.
This is a proactive administrations which implies
that this Services are arranged ahead of time in a joint effort with the
customers and the schedule of our visits are shared for site clearances and so
forth.
Aside from the PMS, even the grievances are gone to
without an extra expense. Anyway the Spare parts and Consumables are chargeable
at winning costs.
Architects will be conveyed at your office to
screen, keep up and deal with your frameworks. This opens up your labor assets
and guarantees increasingly proficient frameworks the board. Breakdowns,
assuming any, can be distinguished and
Yearly Maintenance Contract for your Computer Product.
We are appended with various organizations and our exhibition has been so far
generally excellent. We have been keeping up the equipment of huge corporate,
little associations and government undertaking. We have mixed our subjective
assistance with the most recent innovation to offer our clients a serious edge.
We generally feel that anticipation is superior to
Cure, as we likewise accept that appropriate upkeep and Follow-up gives most
minimal personal time if there should be an occurrence of PC frameworks. We had
seen that the greater part of the association in IT industry can't give sound
after deals support, basically in view of absence of focus in the field of
after-deals support.
We have undeniable after deals office. Headed by one
of the prepared staff of the association. We have enormous stock of the extras,
we are certain that will limit your vacation to incredible degree. Our groups
of help engineers are consistently on aware of tackle your concern unimportant
of Software or Hardware.
After meaningful conversations with various
gatherings of clients, we have planned various bundles for support. We firmly
prescribe you to choose plan, which suits you the most.
The extent of work
for AMC will extensively incorporate the accompanying:
I. For Laptops and Desktop
1. Upkeep and ordinary support of introduced
equipment and programming and related peripherals.
2. Provide help for keeping up existing/new
equipment and programming.
3. Trouble-shooting/critical thinking
concerning equipment and programming.
4. Repairs to be completed at the area of the
gear.
5. Standby courses of action to be put forth
in defense the gear is to be taken outside QCI office for fixes.
6. Support to clients, updating of
programming/antivirus, re-establishment of programming, whenever adulterated
and expulsion of infection.
7. Coordination with OEMs for investigating
of gear under guarantee.
8. Regular reinforcement (in any event once
per seven day stretch) of whole information on QCI Servers.
9. At least one routine visit (other than
calls made) every week per office by Service Engineer.
10. The Response Time/Downtime for any
call/grievance logged ought not be over 2 hours.
11. Any other upkeep work, counsel, direction on
PC equipment/programming and related peripherals as vital.
II. For Server
a.
Server
administration
b.
Regular
watch on powerlessness on server
c.
Repair
records
d.
Data
capacity support on server
e.
User
administration
f.
Complete
reinforcement of server information
g.
Component
fix
h.
Architect Availability accessible if the need
arises (24X7)
i.
Live
Websites Support
j.
Sub
area the executives
k.
Data
recovery on necessity
l.
Network
Security
m. Maintaining logs and alarms
n.
Reporting
for recharges
o.
Server
improvement investigating
Be that as it may,
upkeep of gear whose guarantee/ensure lapses during the agreement time frame or
any help required for new types of gear bought during the agreement time frame
will likewise be shrouded in AMC at similar terms and conditions.
The specialized,
money related and different terms and states of AMC will be as per the
following:
1. The Service Provider must be enlisted as a
firm or organization and ought to be in presence for in any event 2 years
giving AMC Services.
2. The Service Provider must have earlier
ability and experience just as accessibility of appropriate specialized labor
for on location support and fix of PCs, PCs, printers, server, LAN and related
peripherals and introduced programming.
3. Comprehensive AMC will incorporate
substitution of any part (other than consumables) with the OEM/Genuine piece of
same detail and guarantee with no additional installment.
4. The Service Provider will be liable for
taking reinforcement of information accessible on the PC/PC/server before
taking care of the blame and reestablish all reinforcement information after
support/fix.
5. The Service Provider will be liable for
any misfortune or harm caused to any gear attributable to carelessness on his
part.
6. 10% development installment will be made
and balance 90 % in six equivalent portions of 15% each after like clockwork on
agreeable rendering of administration would be made. TDS will be deducted as
material.
7. The time of agreement will be for One
Year. Be that as it may, the presentation of the Service Provider will be
checked on fruition of Six Months. The rates cited will stay in power for the
full time of agreement.
8. Tax Liability will be borne by the
gathering.
