We give complete IT Hardware backing to Servers (counting OS), Storage Devices and Networking Devices.
We are fit for meeting tough SLAs according to client business needs, cost viably. Greatest uptime is the Single most critical necessity for a large portion of the clients and the equivalent is accomplished through, Quick goals of breakdowns and Preventive Maintenance.
Accessibility of extra parts, Technical mastery, and appropriate coordination and bolster capacities across wide scope of items empowers Navigator Services to give most extreme uptime.
Our State of the craftsmanship offices across PAN INDIA empower us to offer quicker and consistent assistance support across India. Our coordinated and developed quality frameworks guarantee high accessibility of IT foundation and business congruity.
It empowered us to accomplish long and commonly compensating relationship with our current clients and win numerous referral clients.
Our experience and Expertise across range of IT administrations made us a favored AMC Service supplier in India.
Helpdesk Support: Our IT Helpdesk Services dependent on ITIL approach, goes about as a Single Point Of Contact for clients. Helpdesk co-ordinates among client and different help capacities and associations, from call logging to call conclusion.
Helpdesk screens and drives exercises like break fix support, preventive upkeep, establishment, Implementation and upgradation of IT foundation, IT reviews, and so on.
When the customer goes into this AMC, our group of prepared specialists' and professionals' will visit the site and do Preventive Maintenance Services (PMS) which is unmistakably done once in 3 months.
This is a proactive administration which implies that this Services are arranged ahead of time as a team with the customers and the schedule of our visits are shared for site clearances and so on.
Under this AMC the Spare parts are additionally secured however the Consumables are chargeable at winning costs.
Fixed Quotations (both Comprehensive just as Non-Comprehensive) are welcomed for on location Annual Maintenance Contract for Computers/Laptops/Printers/Servers/LAN and other related peripherals and introduced programming at MTECH SYSTEM.
The extent of work for AMC will extensively incorporate the accompanying:
I. For Laptops and Desktop
1. Upkeep and ordinary support of introduced equipment and programming and related peripherals.
2. Provide help for keeping up existing/new equipment and programming.
3. Trouble-shooting/critical thinking concerning equipment and programming.
4. Repairs to be completed at the area of the gear.
5. Standby courses of action to be put forth in defense the gear is to be taken outside QCI office for fixes.
6. Support to clients, updating of programming/antivirus, re-establishment of programming, whenever adulterated and expulsion of infection.
7. Coordination with OEMs for investigating of gear under guarantee.
8. Regular reinforcement (in any event once per seven day stretch) of whole information on QCI Servers.
9. At least one routine visit (other than calls made) every week per office by Service Engineer.
10. The Response Time/Downtime for any call/grievance logged ought not be over 2 hours.
11. Any other upkeep work, counsel, direction on PC equipment/programming and related peripherals as vital.
II. For Server
a. Server administration
b. Regular watch on powerlessness on server
c. Repair records
d. Data capacity support on server
e. User administration
f. Complete reinforcement of server information
g. Component fix
h. Architect Availability accessible if the need arises (24X7)
i. Live Websites Support
j. Sub area the executives
k. Data recovery on necessity
l. Network Security
m. Maintaining logs and alarms
n. Reporting for recharges
o. Server improvement investigating
Be that as it may, upkeep of gear whose guarantee/ensure lapses during the agreement time frame or any help required for new types of gear bought during the agreement time frame will likewise be shrouded in AMC at similar terms and conditions.
The specialized, money related and different terms and states of AMC will be as per the following:
I. The Service Provider must be enlisted as a firm or organization and ought to be in presence for in any event 2 years giving AMC Services.
II. The Service Provider must have earlier ability and experience just as accessibility of appropriate specialized labor for on location support and fix of PCs, PCs, printers, server, LAN and related peripherals and introduced programming.
III. Comprehensive AMC will incorporate substitution of any part (other than consumables) with the OEM/Genuine piece of same detail and guarantee with no additional installment.
IV. Non-Comprehensive AMC shall not include replacement of parts.
V. The Service Provider will be liable for taking reinforcement of information accessible on the PC/PC/server before taking care of the blame and reestablish all reinforcement information after support/fix.
VI. The Service Provider will be liable for any misfortune or harm caused to any gear attributable to carelessness on his part.
VII. 10% development installment will be made and balance 90 % in six equivalent portions of 15% each after like clockwork on agreeable rendering of administration would be made. TDS will be deducted as material.
VIII. The time of agreement will be for One Year. Be that as it may, the presentation of the Service Provider will be checked on fruition of Six Months. The rates cited will stay in power for the full time of agreement.
IX. Tax Liability will be borne by the gathering.
