L2 SUPPORT ENGINEERS

Support  engineers fill in as specialists in the items that their organization fabricates and creates. They discover answers for issues with the items and assist clients with working through specialized challenges. Employment obligations may include: Filing reports with respect to item issues..

·       Specialized Support Engineer obligations include:

·       Taking responsibility for issues announced and overseeing issues to goals

·       Exploring, diagnosing, investigating and distinguishing answers for resolve framework issues

·       Adhering to standard methodology for legitimate heightening of uncertain issues to the fitting interior groups.

Duties

·       Research and distinguish answers for programming and equipment issues

·       Analyze and investigate specialized issues, including account arrangement and system setup

·       Ask clients focused on inquiries to rapidly comprehend the base of the issue

·       Track PC framework issues through to goals, inside concurred time limits

·       Talk customers through a progression of activities, either by means of telephone, email or visit, until they've unraveled a specialized issue Appropriately heighten uncertain issues to proper inward groups (for example programming designers)

·       Give expeditious and precise input to clients

·       Allude to inside database or outside assets to give precise tech arrangements

·       Guarantee all issues are appropriately logged

·       Organize and deal with a few open issues one after another

·       Catch up with customers to guarantee their IT frameworks are completely useful in the wake of investigating

·       Plan precise and opportune reports

·       Report specialized information as notes and manuals

·       Keep up joyful associations with customers

Prerequisites

·       Demonstrated work understanding as a Technical Support  Engineer, Desktop Support  Engineer, IT Help Desk Technician or comparative job

·       Hands-on involvement in Windows/Linux/Mac OS conditions

·       Great comprehension of PC frameworks, cell phones and other tech items

·       Capacity to analyze and investigate essential specialized issues

·       Commonality with remote work area applications and help work area programming (eg. Zendesk)

·       Great critical thinking and relational abilities

·       Capacity to give bit by bit specialized assistance, both composed and verbal

·       BE degree in Information Technology, Computer Science or applicable field

·       Extra affirmation in Microsoft, Linux, Cisco or comparable innovations is an or more

Abilities

Specialized Support -

·       Offer specialized help administration conveyance inside built up rules; showing delicate abilities and specialized aptitudes that add to customer fulfillment.

·       Accomplished reliably significant levels of consumer loyalty and responsiveness, conveying help-work area specialized help to nearby and remote clients.

·       Elevated to oversee day by day specialized help activities while filling in as contact among the executives and architects on operational issues.

·       Spoken to the Technical Support  Team in specialized cross-useful gatherings and conversations; added to and suggested process enhancements.

·       Supported Sales Engineering Staff with broad specialized help guaranteeing designing deals proposition were being directed viably.

·       Equipment issuse-Resolved framework setup and security, arrange availability and equipment issues.

·       Analyzed and settled programming/equipment issues on network issues.

·       Analyzed programming/equipment issues and settled establishment, organization, provisioning, and upkeep issues on optical and switch items.

·       Helped clients in both programming and equipment issues which requested detail information on the two Windows and different pieces of the gadget.

·       If specialized preparing for Customer Service bunch including 3 gathering call focuses in rd investigating equipment issues to lessen equipment fixes.

·       Offer help for diagnosing, duplicating, and fixing programming and equipment issues explicit to the Clustered Data ONTAP stage.

Equipment issues

·       Resolved framework design and security, organize availability and equipment issues.

·       Analyzed and settled programming/equipment issues on availability issues.

·       Analyzed programming/equipment issues and settled establishment, organization, provisioning, and Support  issues on optical and switch items.

·       Helped clients in both programming and equipment issues which requested detail information on the two Windows and different pieces of the gadget.

·       If specialized preparing for Customer Service bunch including 3 gathering call focuses in rd investigating equipment issues to diminish equipment fixes.

·       Offer help for diagnosing, duplicating, and fixing programming and equipment issues explicit to the Clustered Data ONTAP stage.

Investigate-

·       Record all investigating by give customary updates to all activities executed to settle client's episodes by means of electronic case the executives framework.

·       Offered specialized help to handle architects, clients, and others engaged with the investigating and fix of semiconductor fabricating gear.

·       Resolve client specialized issues through persistent research, propagation and investigating by using framework organization, systems administration and capacity abilities.

·       Performed investigating for the Microsoft Business Productivity Online Services (BPOS/Cloud Computing Software-as-a-Service) and Microsoft Office 365.

·       Analyzed and investigated issues and applied answers for increment organization effectiveness by offering on the web specialized help.

·       Kept up a significant level of comprehension of customer explicit applications to amplify investigating capacities to determine issues.

·       Helped customer Network Administrators around the world in investigating specialized issues identified with Disaster Recovery programming.

·       Reported methodology taken while investigating and revising specialized issues experienced by the clients E-Series Storage framework.

·       Perform obligations of investigating activity of equipment and programming applications by utilizing standard rules and applications.

·       Screen On Demand arrangements to guarantee day by day authorized volume of information is gotten and investigate as fundamental.

·       Encouraged client bunch instructive/instructional courses on investigating application issues and framework changes or updates.

·       Perform obligations of investigating server farm, building servers, and observing working conditions.

·       Given hands-on help and investigating of incorporated sound/video conferencing hardware in gathering rooms.

·       Performed progressed investigating of system parameters to guarantee remote tasks are inside particulars.

·       If programming Support  including investigating and settling application and framework related issues.

·       Examined hardware arrangements and acted inside and out investigating of system issues.

·       Use particular programming and equipment investigating instruments discover goals of system issues.

·       Perform obligations of investigating framework issues by applying different systems administration conventions.

·       Encourage upgrades by investigating blunders and building up a differing activity plan.

·       Composed establishment, relationship and investigating of starter test stand.

These experts have more understanding than L1 bolster professionals and oversee episodes raised by the L1s. Very much classed and experience engineers we redistribute on PAN INDIAN level to all organizations. Till now we had worked best top level organizations in india.