CRM Solutions (Customer Relationship Management Solutions) are designed to help businesses efficiently create, assign, and manage requests made by their clients. These requests may vary in nature, and a company’s ability to understand and effectively handle them can distinguish a customer-centric brand from one that falls short in customer satisfaction.
There are many types of CRM solutions that focus on different areas of business-consumer engagement. We specialize in developing CRM systems that empower businesses to:
Capture consumer feedback and complaints effectively
Automate issue tracking and workflow management
Engage all relevant stakeholders to address customer concerns
Utilize performance matrices and detailed reporting for actionable insight
Our CRM solutions help businesses enhance customer experience, improve internal processes, and make informed decisions based on accurate data.
CRM Portal Development
Completely web-based solution with a SaaS option available
Consumer complaint management
Segregation of feedback: positive comments and complaints
Mapping business parameters for effective feedback capture
Fully integrated operations and issue-management interface
Time management with escalation matrix for timely resolution
Comprehensive performance reporting based on defined parameters
MIS for qualitative corrective decision-making
Short implementation time
Highly customizable to adapt to the specific needs of every business
