We give complete IT
Hardware backing to Servers (counting OS), Storage Devices and Networking
Devices.
We are fit for
meeting tough SLAs according to client business needs, cost viably. Greatest
uptime is the Single most critical necessity for a large portion of the clients
and the equivalent is accomplished through, Quick goals of breakdowns and
Preventive Maintenance.
Accessibility of
extra parts, Technical mastery, and appropriate coordination and bolster
capacities across wide scope of items empowers Navigator Services to give most
extreme uptime.
Our State of the
craftsmanship offices across PAN INDIA empower us to offer quicker and
consistent assistance support across India. Our coordinated and developed
quality frameworks guarantee high accessibility of IT foundation and business
congruity.
It empowered us to accomplish long and
commonly compensating relationship with our current clients and win numerous
referral clients.
Our experience and Expertise
across range of IT administrations made us a favored AMC Service supplier in
India.
Helpdesk Support:
Our IT Helpdesk Services dependent on ITIL approach, goes about as a Single
Point Of Contact for clients. Helpdesk co-ordinates among client and different
help capacities and associations, from call logging to call conclusion.
Helpdesk screens
and drives exercises like break fix support, preventive upkeep, establishment,
Implementation and upgradation of IT foundation, IT reviews, and so on.
When the customer
goes into this AMC, our group of prepared specialists' and professionals' will
visit the site and do Preventive Maintenance Services (PMS) which is unmistakably
done once in 3 months.
This is a proactive
administration which implies that this Services are arranged ahead of time as a
team with the customers and the schedule of our visits are shared for site
clearances and so on.
Under this AMC the
Spare parts are additionally secured however the Consumables are chargeable at
winning costs.
Fixed Quotations
(both Comprehensive just as Non-Comprehensive) are welcomed for on location
Annual Maintenance Contract for Computers/Laptops/Printers/Servers/LAN and
other related peripherals and introduced programming at MTECH SYSTEM.
The extent of work
for AMC will extensively incorporate the accompanying:
I. For Laptops and Desktop
1. Upkeep and ordinary support of introduced
equipment and programming and related peripherals.
2. Provide help for keeping up existing/new
equipment and programming.
3. Trouble-shooting/critical thinking
concerning equipment and programming.
4. Repairs to be completed at the area of the
gear.
5. Standby courses of action to be put forth
in defense the gear is to be taken outside QCI office for fixes.
6. Support to clients, updating of programming/antivirus,
re-establishment of programming, whenever adulterated and expulsion of
infection.
7. Coordination with OEMs for investigating
of gear under guarantee.
8. Regular reinforcement (in any event once
per seven day stretch) of whole information on QCI Servers.
9. At least one routine visit (other than
calls made) every week per office by Service Engineer.
10. The Response Time/Downtime for any
call/grievance logged ought not be over 2 hours.
11. Any other upkeep work, counsel, direction on
PC equipment/programming and related peripherals as vital.
II. For Server
a.
Server
administration
b.
Regular
watch on powerlessness on server
c.
Repair
records
d.
Data
capacity support on server
e.
User
administration
f.
Complete
reinforcement of server information
g.
Component
fix
h.
Architect Availability accessible if the need
arises (24X7)
i.
Live
Websites Support
j.
Sub
area the executives
k.
Data
recovery on necessity
l.
Network
Security
m. Maintaining logs and alarms
n.
Reporting
for recharges
o.
Server
improvement investigating
Be that as it may,
upkeep of gear whose guarantee/ensure lapses during the agreement time frame or
any help required for new types of gear bought during the agreement time frame
will likewise be shrouded in AMC at similar terms and conditions.
The specialized,
money related and different terms and states of AMC will be as per the
following:
I.
The
Service Provider must be enlisted as a firm or organization and ought to be in
presence for in any event 2 years giving AMC Services.
II.
The
Service Provider must have earlier ability and experience just as accessibility
of appropriate specialized labor for on location support and fix of PCs, PCs,
printers, server, LAN and related peripherals and introduced programming.
III.
Comprehensive
AMC will incorporate substitution of any part (other than consumables) with the
OEM/Genuine piece of same detail and guarantee with no additional installment.
IV.
Non-Comprehensive
AMC shall not include replacement of parts.
V.
The
Service Provider will be liable for taking reinforcement of information
accessible on the PC/PC/server before taking care of the blame and reestablish
all reinforcement information after support/fix.
VI.
The
Service Provider will be liable for any misfortune or harm caused to any gear
attributable to carelessness on his part.
VII.
10%
development installment will be made and balance 90 % in six equivalent
portions of 15% each after like clockwork on agreeable rendering of
administration would be made. TDS will be deducted as material.
VIII.
The
time of agreement will be for One Year. Be that as it may, the presentation of
the Service Provider will be checked on fruition of Six Months. The rates cited
will stay in power for the full time of agreement.
IX.
Tax
Liability will be borne by the gathering.
