Refund Policy

Thank you for choosing M-Tech Systems IT Services.

Please read this Refund Policy carefully before making any purchase.

1. Digital Products

All digital products sold by M-Tech Systems IT Services are delivered electronically.

Due to the nature of digital products, all sales are final.

Once a product has been delivered, downloaded, source code has been shared, or access has been granted, no refund will be issued.

2. Duplicate Payments

If a customer is charged more than once for the same order due to a technical error, the duplicate payment will be refunded after verification.

3. Failed Delivery

If we are unable to deliver a purchased digital product due to an issue on our side, we will either:

4. Custom Software Development

Payments made for custom software development, website development, mobile application development, API integration, software customization, consultation, or implementation services are non-refundable once project work has started.

If the project is cancelled by the client after development has commenced, payments already made will not be refunded.

5. Project Milestone Payments

Milestone payments cover completed work and are therefore non-refundable.

6. Support Services

Support, installation, deployment, consultation, training, server configuration, and technical assistance fees are non-refundable once the service has been delivered.

7. Subscription Services

Where applicable, subscription-based services remain active until the subscription period expires. Partial refunds are not provided for unused periods unless required by law.

8. Chargebacks

Customers agree to contact our support team before initiating any payment dispute or chargeback.

Unauthorized chargebacks after successful delivery may result in suspension of services, software licenses, and future business relationships.

9. Contact

For billing or payment-related concerns, please contact our support team before requesting a dispute through your payment provider.