360 Flow CRM – Complete Business Management & Automation Platform

📜 360 Flow CRM – Terms & Conditions

Annual Subscription Terms & Conditions

Welcome to 360 Flow CRM, a business management and automation platform powered by M-Tech Systems IT Services.

By purchasing, subscribing to, or using 360 Flow CRM, you agree to the following Terms & Conditions.

1. 📅 Subscription Period

360 Flow CRM is offered on an annual subscription basis.

Each subscription is valid for 12 months (365 days) from the subscription activation date, unless otherwise specified in the invoice or subscription confirmation.

The subscription must be renewed annually to continue using the platform.

Subscription activation will be completed after successful payment and any required account setup.

Subscription validity and expiry dates will be communicated to the customer.

2. 💰 Subscription Fees & Payment

Subscription fees must be paid in advance for the selected annual plan.

Applicable taxes, including GST, will be charged as per prevailing regulations.

Customers are responsible for making payments through the officially accepted payment methods.

Any additional services, customization, integrations, or third-party services may be charged separately.

Subscription fees are subject to the plan and pricing applicable at the time of purchase.

3. 🎁 Special Offers & Discounts

Promotional offers, including the 20% launch discount, are subject to the offer's validity and eligibility conditions.

Discounts apply only to the specified subscription plan or period.

Promotional offers cannot be combined with other offers unless explicitly stated.

M-Tech Systems IT Services reserves the right to modify or discontinue promotional offers before purchase.

4. 🔄 Subscription Renewal

The subscription must be renewed before or upon expiry to continue uninterrupted access.

Renewal charges will be based on the applicable subscription price at the time of renewal.

Customers are responsible for completing renewal payments on time.

If the subscription is not renewed, access to the platform may be suspended or restricted after expiry.

Renewal reminders may be provided as a courtesy but are not guaranteed.

5. 🚫 Cancellation & Refund Policy

Annual subscription fees are generally non-refundable once the subscription has been activated, except where required by applicable law or expressly agreed in writing by M-Tech Systems IT Services.

Customers should review the product features, subscription plan and requirements before purchasing.

Cancellation of a subscription does not automatically entitle the customer to a refund for the unused subscription period.

Any refund request will be reviewed according to the applicable refund policy and legal requirements.

Approved refunds, if any, will be processed through the original payment method or another mutually agreed method.

6. 🔐 Account & User Responsibilities

Customers are responsible for maintaining the confidentiality of their login credentials.

Account credentials must not be shared with unauthorized individuals.

Customers are responsible for all activities performed through their accounts.

Any unauthorized access or suspected security breach must be reported promptly.

Customers must provide accurate account and business information.

7. 💻 Platform Usage & Restrictions

Customers agree not to:

Use the platform for illegal, fraudulent or unauthorized activities.

Send spam, abusive messages or unlawful communications.

Violate applicable laws, regulations or third-party rights.

Attempt to hack, reverse engineer, disrupt or damage the platform.

Exploit platform vulnerabilities or bypass security restrictions.

Use the platform in a manner that negatively affects other users or system performance.

M-Tech Systems IT Services reserves the right to restrict or suspend accounts involved in prohibited activities, subject to applicable law and contractual obligations.

8. 📲 WhatsApp & Third-Party Integrations

Certain features may depend on third-party services such as WhatsApp, Meta, Facebook, Instagram, payment gateways or other external platforms.

Customers must comply with the terms, policies and guidelines of those third-party providers.

WhatsApp Business API usage, messaging charges, Meta fees and other third-party charges may be separate from the 360 Flow CRM subscription unless expressly included in the selected plan.

M-Tech Systems IT Services is not responsible for changes, restrictions, outages or policy decisions made by third-party providers beyond its reasonable control.

Third-party integrations may require separate approvals, accounts, subscriptions or credentials.

9. 🛠️ Technical Support & Maintenance

Technical support will be provided according to the selected subscription plan and applicable support policy.

Platform maintenance, updates and improvements may be performed periodically.

Temporary interruptions may occur due to maintenance, upgrades, infrastructure issues or circumstances beyond reasonable control.

M-Tech Systems IT Services will make reasonable efforts to maintain platform availability and resolve reported technical issues.

Customization, additional development and specialized support may incur additional charges.

10. 🔄 Updates & Feature Changes

Platform features, integrations and functionality may be updated or improved from time to time.

Certain features may depend on third-party APIs, technical requirements or subscription plans.

M-Tech Systems IT Services reserves the right to modify, improve or discontinue features where reasonably necessary, subject to applicable law and contractual commitments.

Customers will be informed of material changes where reasonably practicable.

11. 📊 Customer Data & Privacy

Customers are responsible for the accuracy, legality and authorization of data uploaded or processed through the platform.

Customers must ensure they have appropriate consent and legal rights to collect, store and communicate with their contacts.

Customer data will be handled in accordance with the applicable Privacy Policy and data protection laws.

Customers must not upload unlawful, harmful or unauthorized data.

Data retention, backup and deletion will be governed by the applicable privacy and data retention policies.

12. ⚠️ Service Availability & Limitation of Liability

M-Tech Systems IT Services will make reasonable efforts to provide reliable access to 360 Flow CRM.

The platform may experience temporary interruptions due to maintenance, internet connectivity, third-party service failures or unforeseen technical issues.

To the extent permitted by applicable law, M-Tech Systems IT Services will not be liable for indirect or consequential losses, loss of profits, business interruption or data loss arising from circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. ⛔ Suspension & Termination

Access may be suspended or terminated for non-payment, misuse, security risks, unlawful activities or material violation of these Terms.

Where reasonably practicable, customers will be provided notice and an opportunity to resolve the issue before suspension or termination.

Upon subscription expiry or termination, access to subscription-based features may be discontinued.

Any outstanding payment obligations will remain payable.

Data access, export and deletion following expiry or termination will be handled according to the applicable data retention policy and legal requirements.

14. 📝 Changes to Terms & Conditions

M-Tech Systems IT Services may update these Terms & Conditions from time to time.

Updated Terms will be published on the official website.

Material changes will be communicated where reasonably practicable.

Continued use of the platform after the effective date of updated Terms will be subject to the revised Terms, to the extent permitted by applicable law.

15. ⚖️ Governing Law & Jurisdiction

These Terms & Conditions will be governed by the laws of India.

Any disputes arising from the use of 360 Flow CRM will be subject to the jurisdiction of the competent courts in Pune, Maharashtra, India, subject to applicable law.

16. 📞 Contact Information

For subscription inquiries, technical support, billing questions or Terms & Conditions clarification, please contact:

M-Tech Systems IT Services

✅ Agreement

By purchasing, subscribing to or using 360 Flow CRM, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

360 Flow CRM – Your Entire Business. One Smart Platform.

Powered by M-Tech Systems IT Services.